When you specify or install SPC products, you’re not just buying heating and cooling equipment. SPC’s sales and technical team provide support at every stage of a project, from pre-specification site surveys and application advice, through to on-site installation guidance and post-installation troubleshooting.
For contractors, consultants, and facilities managers working on live projects, that kind of hands-on involvement can be the difference between a smooth programme and an avoidable delay.
What Does SPC's Technical Support Include?
SPC’s support offer covers three stages of a project.
Before specification, Area Sales Managers can attend site to advise on product selection, application suitability, and design considerations. This is particularly useful on complex projects, such as a hospital refurbishment with strict LST requirements, a warehouse with unusual ceiling heights, or a school building where installation needs to fall within a short holiday window.
During installation, our teams are on hand to answer questions and provide guidance. In some cases, our Area Sales Managers or technical team may visit site to see how things are progressing. This is part of how SPC builds long-term working relationships.
After installation, support continues if questions arise in the field. The same people who know the products are available to provide guidance, not a generic helpline.
This applies across SPC’s full product range: Fan Convectors, Radiant Heating and Cooling Panels, Heating and Cooling Coils, Trench Heating and Cooling, Air Curtains, and Unit Heaters.
Why Does It Matter Who Supports You After the Sale?
Manufacturers who operate at arm’s length can leave contractors and consultants carrying problems that shouldn’t fall solely to them. With SPC, the team that knows the products is the team that shows up on site.
That means faster answers, more accurate advice, and fewer delays on site, regardless of whether the project is a commercial office fit-out, a school heating upgrade, or an industrial installation.
SPC has been manufacturing HVAC products in Leicester for over 50 years, and our technical support offer is an extension of that: the same standards of quality applied not just to the products, but to the relationship.
Frequently Asked Questions
SPC’s sales and technical team are available throughout a project to answer questions, provide application guidance, and advise on product selection. Support can range from remote guidance to an ASM visiting site where the relationship and circumstances make it useful, but the focus is on being genuinely accessible and knowledgeable.
Yes. SPC’s Area Sales Managers can visit site ahead of specification to assess the application, advise on the most suitable product from the range, and identify any design or installation considerations. This service is available across all SPC product families.
Support is available across all SPC product ranges, including fan convectors, radiant panels, heating and cooling coils, trench heating, air curtains, and unit heaters.
SPC has Area Sales Managers covering territories across the UK, including the South West and Wales, London and the South East, the Midlands and East Anglia, and the North West and Yorkshire. On-site support is available nationally.
Many manufacturers provide support only at the point of sale or through a generic technical helpline. SPC’s approach is different: the same team that knows the products is available to answer questions throughout a project, and in some cases, where the relationship warrants it, an Area Sales Manager may visit site to see how an installation is progressing. It’s a more personal, knowledgeable partnership than most manufacturers offer.
Talk to the Team
Whether you’re at the specification stage or dealing with a question on a live project, SPC’s team is ready to help. For further guidance on specifying HVAC products, the Chartered Institution of Building Services Engineers (CIBSE) publishes technical guidance relevant to heating and cooling system design at cibse.org.